GROUPER MEMBER TERMS OF SERVICE
Last Updated: February 11, 2025 These Member Terms of Service (“Terms”) form a binding agreement (“Agreement”) between you (“you” and “your”) and Element3 Health, Inc. d/b/a Grouper, a Delaware corporation with its principal office at 501 Boylston Street, Boston, MA 02116, on behalf of itself and its corporate subsidiaries (collectively, “Grouper,” “we,” “us,” or “our”). These Terms govern the relationship between you and Grouper and become effective when You first accept these Terms, including through electronic acceptance through Grouper’s website. Grouper makes available to registered users (“Members”) certain products such as its website and other platforms (“Platform”), as well as services such as connection to a network of activity groups, resources, and programming (“Offerings”). Grouper will allow you to become a Member and access and use its Platform and Offerings for your own personal use, subject to these Terms. PLEASE READ THIS AGREEMENT CAREFULLY. YOUR USE OF THE PLATFORM AND OFFERINGS IS SUBJECT TO YOUR COMPLIANCE WITH THIS AGREEMENT. BY ACCESSING OR USING THE PLATFORM OR OFFERINGS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, YOU MAY NOT ACCESS OR USE THE PLATFORM OR OFFERINGS. BY ENTERING INTO THIS AGREEMENT, YOU ARE WAIVING CERTAIN RIGHTS. IN PARTICULAR, THIS AGREEMENT CONTAINS A GENERAL WAIVER AND RELEASE OF LIABILITY, AS WELL AS PROVISIONS PROVIDING FOR MANDATORY BINDING ARBITRATION AND WAIVER OF JURY TRIALS, WHICH LIMIT YOUR RIGHTS TO BRING AN ACTION IN COURT AND HAVE DISPUTES DECIDED BY A JUDGE OR JURY, AND OTHER PROVISIONS THAT LIMIT OUR LIABILITY TO YOU. ELIGIBILITY. You must be at least 18 years of age to use the Platform and all Offerings. Additional eligibility requirements may apply, including having health insurance coverage that provides access to our program. Additional eligibility requirements may also apply when accessing various activity groups, clubs, or associations (“Groups”) identified through our Offering, as set by the Groups or as a condition of participating in certain Offerings. If you do not meet the eligibility requirements, you are not permitted to become a Member or access or use the Platform or Offerings. Even if you do become a Member, if you do not meet the eligibility requirements for any individual Group or Offerings, you may not join those Groups or access or use those Offerings. YOUR ACCOUNT. Your Account. Before you can become a Member, you will be required to establish an account on the Platform (your “Account”). All Accounts are issued at the sole discretion of Grouper. Account ID. Your Account (and any username and password (“Account ID”) for your Account) are for your own personal use and may not be shared with someone else. Protect the security and confidentiality of your Account ID at all times and notify Grouper immediately if any Account ID is lost, stolen or otherwise compromised. You may not use anyone else’s Account ID or create an Account ID that Grouper deems offensive, misleading or harmful. You are solely responsible for your Account and all use of the Platform and any Offerings through your Account. You are fully responsible for all actions taken through your Account (or using your Account ID) and for any liabilities and damages incurred through the use of your Account (or your Account ID), whether lawful or unlawful. In connection with establishing your Account and accessing the Platform, you will be asked to submit certain information about yourself (“Registration Information”). You agree that all Registration Information you provide will be true and complete and that you will keep your Registration Information up-to-date. PLATFORM & OFFERINGS. Subject to your compliance with this Agreement, during the term of this Agreement, Grouper will permit you to access the Platform and the Offerings. Use of the Platform & Offerings. You may use the Platform and Offerings only for your individual and personal use, and are solely responsible for your own use of the Platform and Offerings. You agree to provide the necessary information and cooperation Grouper may request concerning your use of the Platform and Offerings, including providing information about your participation in group activities and responding to queries and questionnaires from Grouper about your group activities. Interactions with Other Members. The Platform and Offerings may allow you to link, connect, interact, and communicate with other Members. By linking, connecting, interacting, or communicating with other Members, you are agreeing to such activities and to allowing those other Members to link, connect, interact, and communicate directly with you. You are solely responsible for all communications between you and any other Member through the Platform and Offerings. Use of Content. The Platform and Offerings may include a variety of information, data, and content, such as text, audio, video, photographs, illustrations and graphics and any other materials that are posted, generated, provided or otherwise made available (“Content”). All Content is for informational purposes only. Grouper is not responsible for any errors or omissions in any Content. Grouper provides no guarantees or warranties about the Content whatsoever, including without limitation its accuracy, completeness, or fitness for a particular purpose. For clarity and avoidance of doubt, no Content is intended to be for the purpose of providing medical advice, diagnosis, or treatment planning. Contact your health care provider for any questions concerning your health, appropriateness or fitness for a particular activity, or diagnosis and treatment planning. Third Party Offerings. The Platform may provide you with access to sites, information and offerings provided by third parties (“Third Party Offerings”). If you decide to access any of the Third Party Offerings, you do so at your own risk and assume all liability and responsibility associated with such access and use. You agree that Grouper will have no responsibility or liability for your access or use of any Third Party Offerings. Technology & Ownership. Grouper retains all right, title and interest, including all intellectual property rights, in and to the Platform, Offerings, Content, as well as all software, databases, hardware, software code, underlying data, data structure and architecture and other technology used by or on behalf of Grouper to operate the Platform and Offerings (“Technology”), including any additions, improvements, updates and modifications thereto (collectively, “Grouper Property”). You receive no ownership interest in or to the Grouper Property and you are not granted any right, title, interest or license to use the Grouper Property itself, apart from your ability to access the Platform, Offerings, and Content under this Agreement. The Grouper name, logo and all product and service names associated with the Platform, Offerings, and Content belong to Grouper, may be trademarks of Grouper, and you are granted no right or license to use them. You will not, and will not permit any third party to: (1) access or use the Technology; (2) use the Technology in any unlawful manner or in any other manner that could damage, disable, overburden, impair or compromise the Technology; (3) use automated scripts or other technology to collect information from or interact with the Technology; (4) alter, modify, reproduce, create derivative works of the Technology; (5) distribute, sell, resell, lend, loan, lease, license, sublicense or transfer any of your rights to access or use the Technology; (6) reverse engineer, disassemble, decipher, decompile, or otherwise attempt to derive the method of operation of the Technology; (7) attempt to circumvent or overcome any technological protection measures intended to restrict access to any portion of the Technology; or (8) interfere with the operation or hosting of the Technology. Additional Restrictions. In accessing or using our Platform or Offerings, you agree to abide by the terms of our Community Guidelines which are available on our website and incorporated by reference herein. Consistent with those Guidelines, at all times you are prohibited from using the Platform or Offerings in any way that violates law or promotes illegal activity, gives rise to liability, threatens violence, is defamatory, harassing, abusive, vulgar, pornographic, offensive, harmful, or otherwise deemed by Grouper in its sole discretion to be inconsistent with its mission, vision or values. Modifications. Grouper’s Platform and Offerings are established in Grouper’s sole discretion. Grouper may modify, alter, change, or suspend the Platform or Offerings at any time in its sole discretion, with or without notice. Modifications will take effect when made. GROUPS. Access to Groups. The Groups that may be available to you through the Platform or Offerings are at the sole discretion of Grouper. We do not guarantee that the Platform or Offerings will provide you with access to any specific Group. The Groups available, or your ability to access and participate in those Groups, may change at any time, with or without notice, and changes are effective when made. Group Requirements. The requirements for participation in any Group, which may include eligibility requirements and/or specific terms and conditions for participation, are set solely by each Group and may change at any time in the discretion of each Group. We do not guarantee that you will meet the requirements for participation in any Group. You are solely responsible for understanding and agreeing to any such Group requirements. Group requirements do not alter these Terms in any way. Participation in Groups. Your decision to participate in any Group is at your sole discretion and entirely voluntary. We make no representations or warranties whatsoever concerning the Group, their activities, their statements or their interactions with you, including without limitation their fitness for a particular purpose or accuracy. Except for Groups that may be owned and operated by Grouper, Grouper does control any activities undertaken by the Groups. RELEASE OF LIABILITY. General Release. You acknowledge that some Group activities may present inherent dangers, such as the risk of illness, bodily injury, disability, or death. By participating in any Group activity you acknowledge and agree that you have freely chosen to assume these risks. To the fullest extent permitted by law, on behalf of yourself and your heirs, estate, or any other person or entity that could or may make a claim by or through you or on your behalf, you agree to and hereby do fully and forever release and discharge Grouper and its officers, directors, shareholders, agents, employees, consultants, parent entities, affiliates, subsidiaries, sponsors, successors and assigns (“Grouper Parties”) from any and all rights, claims, demands, liabilities, obligations, causes of action, suits, injuries, debts, liabilities, or damages of whatever nature or kind, under any legal theory, whether known or unknown, (collectively, “Claims”), arising out of, related to, or in any way connected with your participation in or interactions with any Groups, including your participation in any Group activities and any dues, fees, or other amounts incurred associated therewith. Waiver of California Civil Code Section 1542. The following additional waiver shall apply if applicable: Each party understands that this Agreement releases any and all claims against the Grouper Parties for Claims that you may have suffered in connection your participation in or interactions with any Groups, whether or not those injuries or damages are apparent or foreseeable at the present time. You acknowledge that you may hereafter discover facts in addition to or different from those which you now know or believe to be true with respect to the subject matter of this Agreement, but that you intend to and do hereby fully, finally, and forever settle, release, and discharge all Claims without regard to the subsequent discovery or existence of different or additional facts. You expressly waive the provisions of California Civil Code Section 1542 (and any similar law in California or any other jurisdiction), which provides: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. BENEFITS. You may be eligible for some or all of our program as a result of health plan benefits (“Benefits”) provided by your health insurance provider (“Plan”). Benefits available to you are established solely by your Plan in its sole discretion. We do not guarantee or commit that you will be eligible for or receive any Benefits, or that your Benefits entitle you to all Platforms or all Offerings available under our program. To the extent our Offerings include the making of any payment or reimbursement, including to any third-party groups that provide activities, any such payment is contingent upon all Benefit requirements being satisfied, as well as all Grouper program requirements being satisfied. Requirements may change at any time. We may suspend or terminate any payment or reimbursement at any time, with or without notice, and without liability, including if Benefit requirements are not met or if Grouper’s program requirements are not otherwise satisfied. YOUR INFORMATION. In connection with your access to and use of the Platform and Offerings, including your participation in any Groups, Grouper may collect and obtain certain information about you, including personally identifiable information (such as name, address, date of birth, health plan information, telephone number, email address, etc.), Registration Information, as well as information concerning the activities and groups you participate in (collectively, “Your Information”). We do not sell Your Information to advertisers or marketing entities. You understand that we use and disclose Your Information as described herein and in the Grouper Privacy Policy available on the hellogrouper.com website. In addition to the permissions and consents granted to Grouper under the Grouper Privacy Policy, you agree and consent to Grouper using Your Information to:- Provide services to you, including our Platform and Offerings;
- Connect you with Groups;
- Contact and interact with Groups on your behalf or about your membership with us;
- Fulfill your requests and facilitate your participation in Groups or connect to Members;
- Contact and interact with your Plan(s) to facilitate your Benefits;
- Provide notices and communications to you regarding Grouper, the Platform, Offerings, and Groups;
- Analyze and improve our Platform, Offerings, and business operations and services;
- Comply with applicable law or any court order or legal process, including to respond to a government or regulatory request; and
- As we believe necessary or appropriate to protect the rights, property, or safety of Grouper, our Members, any Groups, or third-parties.