Frequently Asked Questions

Need Help?

Find answers below to the most common questions our members ask about Grouper. You can also contact us at info@hellogrouper.com.

Hours of Operation: Monday-Friday 10AM-4PM ET

About Grouper™

Who is Grouper?

Grouper is leading a movement that encourages healthy living through the power of community. Grouper recognizes what the CDC, U.S. Surgeon General, and decades of clinical research have well documented: staying connected and active with others is key to health and longevity.

We believe connection is health, and we are committed to bringing people together and creating more active, engaged communities. 

Today, Grouper operates three primary programs:

  • Hello by Grouper (health and wellness membership-based platform)
  • The Grouper Community (single customer health plan-sponsored access)
  • Grouper Partner Network (health and wellness sponsorship marketplace)

Hello by Grouper FAQs

Hello by Grouper is a national online healthy living community that offers members practical, everyday tools to support healthy habits and well-being. The platform is designed to fit easily into members’ lives and help them stay active, engaged, and inspired.

Members have access to a wide range of experiences and tools designed to support healthy living, including:

  • Live and on-demand fitness and arts classes
  • Brain games and engaging daily activities
  • Wellness resources and healthy habit-building tools
  • Educational talks and special events
  • Interest-based communities centered around shared passions

If your organization or health plan partners with Hello by Grouper, access is included.

Basic information such as your first name, last name, date of birth, and email address. There may be limited organization or plan-specific details required.

Yes. The Hello by Grouper app is available on iOS and Android , as well as via web browser.

Contact our friendly support team at (833) 906-1700 or email info@hellogrouper.com. 

Hello by Grouper support is available Monday through Friday from 10AM to 4 PM Eastern.

Yes. Your information is always protected and never sold. For more details see our Member Terms of Service and Privacy Policy.

Grouper Community FAQs

The Grouper Community provides eligible participants with no-cost access to a welcoming online healthy living platform. 

Inside, members can explore live and on-demand classes, daily wellness routines, and motivating experiences designed to strengthen both body and mind.

You may have access to the Grouper Community through your health plan’s fitness or wellness program.

It’s easy! Simply click here to get started. We check your eligibility instantly.

  • Eligible? Great! Create an account and start exploring right away.
  • Not eligible? That’s OK. Check back in with us throughout the year. The number of partners we work with continues to grow.
  • Basic information – just your first name, last name and date of birth.
  • In some cases, we might need to ask for a couple more pieces like health plan zip code and health plan member  ID.
  • Just provide your preferred first name, email and a password, and you’ll be on your way to getting started!
  • Your preferred first name helps us tailor your experience. Your email lets us keep your account secure and share relevant updates. We’ll never sell your data and you can opt out anytime.
Yes. The Grouper Community app is available on iOS and Android , as well as via web browser.

Need more help? Contact our friendly support team at 833-445-2400 or email them at info@hellogrouper.com. They’re available Monday through Friday from 10AM to 4PM Eastern.

Yes. Your information is always protected and never sold. For more details see our Member Terms of Service and Privacy Policy.

Grouper Partner Network FAQs

The Grouper Partner Network (GPN) is a sponsorship marketplace that connects clubs and associations with trusted health and wellness organizations looking to support community events, programs, and member communications. Organizations can list sponsorship opportunities, sponsors can discover opportunities that align with their goals, and the GPN platform helps streamline coordination from request through payment.

Clubs & Associations

Organizations create a GPN profile and list the sponsorship opportunities they’d like to offer. Health and wellness sponsors browse the marketplace and request opportunities that align with their goals. Your organization reviews each request and decides whether to accept it. Once confirmed, the GPN platform helps coordinate communication, and Grouper facilitates payment after the sponsorship is completed.

 

Agencies & Sponsors

Create a GPN profile to browse sponsorship opportunities from clubs and associations across the country. Search by opportunity type, audience, location, and more to find the right fit for your outreach goals. Submit a request for the opportunities you’re interested in, coordinate details through the GPN platform, and complete payment once the sponsorship has been confirmed.

Clubs & Associations

GPN is designed for clubs, associations, and membership organizations looking to generate sustainable non-dues revenue through health and wellness sponsorships. Whether you host local meetings, conferences, newsletters, educational programs, or digital events, GPN can help connect you with relevant sponsors.

Agencies & Sponsors

GPN is open to health plans, healthcare organizations, agencies, and other trusted health and wellness companies interested in reaching engaged community organizations. Sponsors can discover opportunities that align with their outreach goals and connect with organizations across the country.

Organizations have the flexibility to list the in-person opportunities that make the most sense for their members and events.

Contact our friendly support team at (833) 906-1700 or email info@gpn.hellogrouper.com. 

Hello by Grouper support is available Monday through Friday from 10AM to 4PM Eastern.