Need Help?
Find answers below to the most common questions our members ask about Grouper.
You can also contact us at info@hellogrouper.com or (833) 445-2400.
Hours of Operation: Monday-Friday 8AM-7PM ET
Find answers below to the most common questions our members ask about Grouper.
You can also contact us at info@hellogrouper.com or (833) 445-2400.
Hours of Operation: Monday-Friday
8AM-7PM ET
Frequently Asked Questions
About Grouper™
Who is Grouper?
Grouper is leading a movement that encourages healthy living through meaningful social connections and shared experiences. You have access to Grouper through your health plan’s fitness program. Grouper provides eligible participants with no cost access to groups that promote physical health and fitness.
Why Grouper?
Grouper recognizes what the CDC, US Surgeon General and decades of clinical research have now well documented: staying connected and active with others is the key to health and longevity. We are committed to bringing people together and creating more active and connected communities. Simply put, group activities may lead to longer and healthier lives.
What does Grouper provide?
Grouper helps you connect to communities and group activities that match your interests. You have access to Grouper through your health plan’s fitness program. Grouper currently provides access to the below, at no additional cost to eligible members:
- A Supportive Community: Unlimited access to Grouper-owned clubs and community features that allow members to connect online with fellow enthusiasts nationwide around activities such as walking, dance, arts & crafts, pickleball, and more!
- Exclusive Members-Only Events: Find and participate in Grouper hosted events designed just for Grouper members.
- Live Virtual Classes: Access to our robust offering of weekly online classes!
- Fun Monthly Challenges: Stay motivated and engaged by completing fun activities and celebrating your achievements with the community.
- Connection: Discover new experiences, meet others who share your interests and enjoy meaningful conversations about what you love.
- Exclusive Content: Health-related information and education to explore the powerful connection between wellness and community.
- Grouper Mobile App: Easy access from your phone into the communities.
Does Grouper pay for my membership dues to a club or association?
- No, Grouper offers access to groups and activities we sponsor.
- To learn more about the groups, communities and activities currently available to you, please click here .
Is Grouper an insurance company?
No. We are not a health insurance company, and we do not sell health insurance to members. Our program is currently available to eligible members through their health insurance plans.
Signing Up for Grouper™
How do I know if I’m eligible for Grouper?
- Eligible? Great! Create an account and start exploring right away.
- Not eligible? That’s OK. Check back in with us across the year. The number of partners we work with is continuously expanding.
What information will I need to share to check eligibility?
- Basic information – just your first name, last name and date of birth.
- In some cases, we might need to ask for a couple more pieces like health plan zip code and health plan member ID.
What is needed to create an account if I’m eligible?
- Just provide your preferred first name, email and a password, and you’ll be on your way to getting started!
- Your preferred first name helps us tailor your experience. Your email lets us keep your account secure and share relevant updates. We’ll never sell your data and you can opt out anytime.
Is my privacy protected?
What happens after I create my account?
It’s easy to get started! Once you create your account, you’ll unlock access to Grouper communities, online events, monthly challenges, and more! Explore at your own pace and on your own terms. The more you engage, the more meaningful it becomes!
Do I have to do anything after I join?
Creating an account lets you explore Grouper and find what’s right for you. You’re not forced to attend anything or share more than you’re comfortable with.
Other Questions
What are Grouper’s hours of operation?
Grouper’s support team is available Monday through Friday from 8AM to 7PM Eastern.
How do I update my account information?
Who do I contact if I need help or have questions not answered here?
Need more help? Contact our friendly support team at 833-445-2400 or email them at info@hellogrouper.com. They’re available Monday through Friday from 8AM to 7PM Eastern.