[vc_row type=”in_container” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” column_margin=”90px” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”3%” bottom_padding=”3%” id=”about” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ background_image=”5029″ enable_bg_scale=”true” column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”zoom-out-reveal”][divider line_type=”No Line” custom_height=”300″][/vc_column][vc_column column_padding=”padding-2-percent” column_padding_position=”top-bottom” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][image_with_animation image_url=”6030″ alignment=”” animation=”Fade In” hover_animation=”none” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left” class=”faq-top-text”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” el_class=”faq-top-text” width=”1/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”default” custom_height=”10″][/vc_column_inner][/vc_row_inner][split_line_heading animation_type=”line-reveal-by-space” font_style=”p” text_content=”Element3 Health gets you active physically, socially and mentally.” max_width=”450″ font_size=”38″][/split_line_heading][vc_row_inner column_margin=”default” top_padding=”4%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”100″ bottom_padding=”100″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css=”.vc_custom_1587151960776{margin-bottom: 5% !important;}”]

ELEMENT3 HEALTH FAQS

Last updated 4/15/20[/vc_column_text][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”default” custom_height=”80″][vc_column_text css=”.vc_custom_1623772978234{margin-bottom: 3% !important;}”]

This document is for internal use by Centene/WellCare NC Call Center Team only.

The language below is scribed for call center agents to answer members’ questions about Element3 Health.
Please end all calls with interested members with a cold transfer to the following number: 844-974-0494.[/vc_column_text][toggles style=”default”][toggle color=”Accent-Color” title=”I’m curious about this mailer/email I received about a new benefit with Element3 Health. Can you tell me a little bit more?”][vc_column_text]WellCare North Carolina has partnered with Element3 Health to offer access to free activities and events for our Medicaid members. Element3 Health has built a nationwide network of established and reputable activity clubs, such as hiking, quilting, pickleball and many other types of clubs. You can connect to a wide variety of event types by logging onto their event platform. e3hfun.com/member[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”Does it cost money?”][vc_column_text]No. The benefit is free. Depending on what type of activity you choose, there may be associated costs (for example, if you join a painting club, you might need to buy your own supplies).[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”How does the matching service work?”][vc_column_text]You can access their event platform online at http://e3hfun.com/member. If you have trouble accessing the platform, or if you need additional help or information, the Element3 Health help center is ready to take your call. I’d be happy to transfer you. 844-974-0494[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”How do I know if the clubs are any good?”][vc_column_text]Element3 Health subjects all clubs in their network to an extensive vetting process before they are eligible for matching.[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”Where do the clubs meet?”][vc_column_text]Activities are either in-person or online. For in-person events, when you type in your zip code to the Element3 Health platform, you will find clubs and activities that are within a 5-mile or more radius of your home. Online events will be listed as “Virtual Events,” and you can access them from anywhere, using a computer, smartphone or other device.[/vc_column_text][/toggle][toggle color=”Accent-Color” title=”I am not finding a group that meets my interest, what do I do?”][vc_column_text]If you like, I will be happy to transfer you to the Element3 Health help center. You can speak to one of their Group Matching Specialists about the activities you are interested in pursuing. They will work to find a group that matches your interests.[/vc_column_text][/toggle][toggle 1=”style=“font-weight:” 2=”400;“>Can” 3=”I” 4=”invite” 5=”my” 6=”friends” 7=”to” 8=”join” 9=”the” 10=”club,” 11=”too,” 12=”or” 13=”is” 14=”it” 15=”just” 16=”for” 17=”” 18=”style=“font-weight:” 19=”400;“>” 20=”members“” color=”Accent-Color” title=”Can I invite my friends to join the club, too, or is it just for WellCare members?”][vc_column_text]You are welcome to bring your friends. Element3 Health will advise on best practices.[/vc_column_text][/toggle][/toggles][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/1″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” column_margin=”default” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-8-percent” column_padding_position=”all” background_color=”#0091e9″ background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Need more information?” font_container=”tag:div|font_size:28|text_align:left|color:%23ffffff|line_height:1.2″ use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” overlay_strength=”0.3″ column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css=”.vc_custom_1577127310516{margin-top: 0px !important;margin-bottom: 20px !important;}” max_width=”475″]Element3 Health is available to answer additional questions that you or a WellCare member may have.[/vc_column_text][nectar_cta 0=”” 1=”href=“mailto:help@element3health.com“>help@element3health.com“” btn_style=”underline” heading_tag=”h5″ text_color=”#ffffff” button_color=”default” link_type=”regular” alignment=”left” display=”block” link_text=”Contact Us” url=”mail:help@element3health.com”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]